Identified critical payment and onboarding vulnerability in network policy changes, led cross-functional initiative with internal stakeholders and payment network partners to implement solution protecting over 7 million cards from processing failures while adapting to evolving payment network policies.

Successfully launched multiple regional payment method migration programs for cards, AU BECS, UK Bacs and SEPA driving substantial year-over-year growth.

Developed and implemented strategic growth plans for the EMEA and APAC region and created resource allocation and headcount projections for long-term scalability which led to an increase in APAC team case management capacity from 5% to 56% within two years. Recognized as Stripe Mentor of the Quarter with multiple team members earning excellence awards in region.

Guided the development of Stripe's first paid migration operating model offering tailored for enterprises and led the enablement of this new service.

Led hundreds of client workshops across diverse industries and segments, creating tailored payment infrastructure migration solutions to meet unique business requirements and timelines. Supported the development of innovative materials and guidelines for authorization rate optimization, specifically targeted at onboarding large-scale clients, to enhance their payment processing success on the Stripe platform.

Developed and published customer-facing Stripe documentation while ranking in top 0.5% of internal knowledge contributors based on document creation volume with seven documents ranking in the top 5% most viewed across Stripe.

Delivered high-impact enablement presentations across Sales, Professional Services, and Solution Engineering teams to strengthen cross-functional expertise.